Frequently Asked Questions

Reliable Answers to Our Most Popular Questions

At Goldfish Swim School, we understand that you may have a lot of questions and we’re here to answer all of them. We want you to trust us to take amazing care of your child and help him or her grow socially, emotionally and intellectually while having a whole lot of fun. We hope that the answers we provide to the following FAQs offer all of the information you need.

Have a more specific question? Call to speak with a friendly member of our team.

  • How was the Goldfish Swim School philosophy developed?
    Stimulating environments are significantly beneficial to a child’s cognitive development. Studies show that children learn important life skills when they are safe, supervised and able to explore, discover and solve problems in their environment. This principle is the baseline we’ve used to engineer our award-winning tropical facilities, train our instructors and guide our curriculum.
  • What does science have to do with swim lessons?
    We’re happy you asked! Let us be the first to say that you can leave your scientific measuring tools at home. Goldfish Swim School uses proven research to create a unique swim experience and class curriculum to help maximize your child’s cognitive development, both in and out of the water. Decades of scientific studies show that the most optimal way for kids to learn is through guided play because it provides a solid foundation for emotional and intellectual growth in regards to problem-solving skills, creativity and academic knowledge. Everything we do at Goldfish Swim School is backed by this science, which is why we’ve decided to call it The Science of SwimPlay®. Your child may just appear to be having fun, but a lot more is happening beneath the surface. Our trusted instructors and staff work to boost our students’ development by celebrating every achievement they make on an individual level. Our methods allow your family to focus on fun while we make sure that your swimmer is learning and growing behind the scenes.
  • What is The Science of SwimPlay®?
    The Science of SwimPlay® is our holistic swim school philosophy that develops life skills in and out of the water in our one-of-a-kind, play-based learning environment. We’re proud to have taken everything that’s scientifically proven to help kids learn, including achievements, safe environments, fun and guided play, and packaged it up into one experience. Through swimming lessons that are rooted in The Science of SwimPlay®, we’re able to provide kids with all of the tools they need to boost their cognitive development while learning important life skills.
  • When can I sign up for lessons?
    Anytime! Our swim lessons are continuous rather than session-based. We believe that a consistent approach to swimming is important for swim skill development and water safety awareness. Reach out to your local Goldfish Swim School for more details.
  • Why should my child take swimming lessons year-round?
    We believe that swim lessons should be offered year-round because it helps our students maintain and improve their swimming skills and knowledge of water safety. Our perpetual lessons are also more convenient because they’re provided on a schedule that works with yours. You’ll always have the option to make changes to your lesson times if needed.
  • How do I register for lessons?
    Complete a Registration form. Feel free to contact us if you’re unsure of what level to sign your child up for. Next, you’ll want to call or visit us to register your child. This is when you’ll reserve your spot in class with an account number, debit card or credit card. Please arrive 15 minutes prior to your child’s first lesson.
  • What if I need to cancel my child’s swimming lessons?
    No problem. Simply fill out our short withdrawal form and submit it 30 days prior to your last lesson.
  • Why do I need to give a 30-day notice before withdrawing from a class?
    Due to the popularity of our swim programs, there is typically a long list of families that are waiting to fill your spot. This advanced notice gives us the time we need to make necessary adjustments to our schedule.
  • What if I join in the middle of the month?
    No worries! We’ll adjust your payments as needed to ensure that you’re not overcharged.
  • Do you offer make-ups for missed swim lessons?
    Yes, we allow up to 12 make-up lessons per year. If you need to cancel, simply call, email or cancel online before the start of your lesson. You can book your make-up lesson up to one week in advance and it can be used anytime while enrolled with us. We cannot guarantee that a semi-private or private lesson can be made up with a semi-private or private lesson. However, you may choose to participate in a Family Swim class instead.
  • How do I pay for lessons?
    We use an automatic payment system so there’s no need to worry about having to run to the ATM before every lesson.
  • Why do you charge in advance?
    Your payment reserves your enrollment with Goldfish Swim School and ensures that your child has a place with us.
  • Do you offer refunds, credits or transfers?
    Unfortunately, we do not issue these, but we can schedule a make-up lesson at a time that’s convenient for you. We can work with your schedule!
  • When do lessons end?
    Because Goldfish Swim School runs perpetually rather than seasonally, your lessons will continue indefinitely until you withdraw from our school. We love seeing children graduate through our levels and move on to Swim Force.
  • If I need to withdraw, will my preferred time, day and instructor be available when I return?
    While we cannot guarantee that there will be an available spot at your preferred day and time with your favorite instructor, we’ll do everything we can to work with your schedule and preferences. We recommend that you remain enrolled, even if you do miss a few lessons. We offer make-ups for the classes you do miss and your child would benefit more from some swim lessons rather than none.
  • What happens if my child is less (or more) advanced than the other children in his or her class?
    Don’t worry. Our attentive instructors pick up on skills differences very quickly and are aware of the abilities that your child needs to have in order to maintain placement in his or her level. We understand that everyone learns in their own ways and at their own speeds, which is why our instructors observe and adjust teaching methods as needed. We’re constantly evaluating our students and are very flexible when it comes to working with each child’s individual strengths and weaknesses.
  • How do I change the date and time of my lessons?
    Our front desk team would be happy to adjust your lesson schedule for you. You can also check back with us as often as you’d like to see if more convenient lesson times are available.
  • Do I need to change classes when my child changes levels?
    We do our best to create classes that are structured to progress together. If this is not the case, we’ll get in touch with you and come up with the most appropriate solution.
  • What if my child’s group class only has one or two students?
    While this is not common, we can find an appropriate solution for your child if this does occur. We want to make sure that all of our students have the ability to interact with other swimmers so they can socialize and grow in our safe, stimulating environment.
  • Can I request my child’s lessons to be taught by his or her favorite teacher?
    While we cannot make any promises, we’ll certainly take your requests into account and try to accommodate your preferences as best as we can. We understand that different students respond to different teaching styles and we’ll make sure your child has the opportunity to receive the full learning experience.
  • What happens if my favorite instructor is moved to a different lesson time?
    Sometimes our instructors need to change lesson times to accommodate their own life schedules. However, we can assure you that all of our Goldfish Swim School instructors undergo a thorough hiring process and an extensive training period. You can trust that they’re all fun, patient and more than qualified to ensure the safety of our swimmers.