My kids have both made quick progress. The staff is very friendly! The facility is immaculately clean. They have a HIGH level of COVID precautions: masks required, spaced out seating, staff wipe down high touch surfaces frequently, staff wearing masks or face shields (in pool they wear shields), spacing out the groups for lessons, plexiglass barriers, one way traffic flow for students and parents, wiping down of all chairs and changing rooms in between use and more.They have an app that makes it really easy to cancel class, schedule make ups, and track student progress. They have a real evaluation process that is efficient, clear, and consistently done every month. I love tracking my kids progress.They also have special events like a Halloween drive thru and family swim (pre-covid). They run specials on lessons from time to time. They have an upcoming "boot camp" over holiday break to give kids a jump start and have daily lessons.Overall, we love this place and I am looking forward to my kids growing even more.