COVID-19 FAQ
How long are you closed?
As we are committed to the safety and well-being of all our members and staff, all of the Goldfish Swim Schools in Illinois/Michigan/Ohio have made the decision to temporarily close our facilities effective March 16, 2020. Currently we are planning on being closed through April 2nd , 2020 and will reopen for business on April 3rd, 2020. As the situation around COVID-19 evolves, we will continue to educate ourselves on new information and guidance from local, state, and Federal offices, and monitor the seriousness of the situation. We are committed to doing everything we can to ensure a Golden Experience as we continue to navigate the unfolding events.
Are you open for family swims?
No, our entire facility is closed until April 3, 2020. This includes all activities and events, i.e. swim lessons, family swim, birthday parties, and swim team.
Does anyone at your swim school – customers or staff - have COVID-19?
At this time, we have not been notified or made aware of any confirmed cases at our school. We believe this closure is a prudent step to ensure the safety of all. Our overarching concern is the health of our community.
Are you providing refunds/ credits?
No charges will be applied to member’s accounts while we are closed. We will be adding make up credits for all classes during the closure. Upon reopening, we will have several new options available for families to use the accumulated make up tokens.
What are the next steps after you reopen?
We are committed to doing everything we can to ensure a Golden Experience. Upon reopening, we will have several new options available for families to use accumulated make up credits added to your account during our closure. We pride ourselves on the cleanliness and safety of our schools, and have enforced additional safety precautions and measures, including more frequent, continuous cleaning of the facility and equipment. We will also continue to be diligent in monitoring updates and following official recommendations from the public health authorities in the weeks ahead.
How do I continue to communicate with Goldfish for updates or if I need to discuss options?
Please visit the announcement section of our website to keep updated on the latest news from Goldfish Swim School. If you need to speak with us directly and have questions, please be patient with us given the increased email/call volume. We will do our best to respond to you in a timely manner.
